Frequently Asked Questions

We provide professional dog waste removal for homes, HOAs, apartment communities, dog parks, and commercial properties. We also offer pet-waste station services, deodorizing treatments, and sanitizing treatments.

Recurring service is available twice weekly, weekly, every other week, or monthly. We also offer one-time cleanups based on location, property conditions, and scheduling availability.

Pricing is based on factors such as service frequency, number of dogs, service-area size and layout, yard surface, and selected add-ons. Get your instant estimate for recurring residential service. Your final service plan and recurring rate are confirmed during the complimentary New Customer Walkthrough.

New residential customers can receive their first standard cleanup at no charge. We will confirm the property and final service plan during the complimentary New Customer Walkthrough and, whenever practical, complete the first cleanup during that same visit. If unusual conditions require work beyond the standard first cleanup, we will explain it and get your approval before doing any additional paid work. See Promotion Terms for eligibility.

No. The Scoop Troop does not require a long-term residential contract. Service is provided under our Terms of Service, which cover billing, access, safety, cancellation, and other important policies.

Yes. The Scoop Troop carries appropriate business insurance for the services we provide, giving residential customers and commercial partners added peace of mind.

Regular cleanup keeps your yard cleaner and more enjoyable and helps keep pet waste out of stormwater runoff. Rain can carry bacteria and nutrients from waste into storm drains and local waterways.

No. As long as we can safely access the service area, you do not need to wait around.

We schedule service by day rather than by an exact time. Your Scoop Trooper will text you when they are approximately 60 minutes away.

We clean all agreed-upon areas used by your dogs. This may include the backyard, front yard, side yards, and separately enclosed sections of the property. Your estimate and final service plan account for the total size and layout of the approved service areas. If you later add another area, we will confirm any change to your rate before expanding service.

We follow a consistent service process designed for a thorough cleanup every visit. Afterward, we secure the gate, send a gate photo when applicable, and disinfect our equipment before the next property.

Please let us know within 24 hours. If we reasonably missed waste within your agreed service area, we will return and make it right at no additional charge.

We remove any waste that can reasonably be collected with our standard scooping equipment. Loose, liquid, sticky, smeared, rubbed-in, or absorbed stool may leave residue that cannot be removed during a normal scooping visit. Standard service does not include washing, scrubbing, or hosing grass, artificial turf, patios, furniture, or other surfaces.

Waste is securely double-bagged and placed in your designated outdoor trash can or commercial dumpster unless your service plan includes offsite removal.

Yes. We disinfect our tools after every property to help prevent anything from being carried from one yard to another.

When service is complete, your Scoop Trooper will secure the gate and send you a photo for added peace of mind.

Not necessarily. Friendly dogs may be able to remain outside during service. However, if there is any chance your dog may be uncomfortable with a stranger in the yard, please bring them inside before we arrive. For everyone's safety, we cannot enter a yard with a dog that appears aggressive or presents a possible bite risk.

Please make sure all service areas are accessible, unlock any necessary gates, and provide current gate codes or access instructions. Please also remove objects that could prevent us from safely and thoroughly searching the property.

If we cannot complete service because of a locked gate, incorrect access code, unsafe dog, obstruction, or another access issue within the customer's control, the scheduled visit may still be charged.

We will always do our best to provide a thorough cleanup. Tall grass, heavy leaves, standing water, debris, and other obstructions can make waste difficult or unsafe to locate. Service areas must be reasonably maintained and safe to walk. If conditions prevent us from completing the cleanup, the scheduled visit may still be charged.

Recurring service is billed monthly. When the First Cleanup On Us promotion applies, your first standard cleanup is $0. If additional paid visits remain in your first month, we will clearly show you the prorated first-month amount before activation. Regular monthly billing begins on the first day of the following month.

Please let us know whenever you add or lose a dog so we can keep your account accurate. Because pricing may depend partly on the number of dogs, the change may affect your recurring rate. We will always notify you before adjusting your price.

Yes. For a single skipped visit, please provide at least 24 hours' notice. A late request may still be charged, and a customer-requested skip does not automatically create a refund or credit because recurring pricing reserves your route position. For a vacation or extended pause, contact us in advance so we can confirm the dates and billing treatment. If waste accumulates during the pause, a restart cleanup charge may apply; any material charge will be disclosed before work begins.

Yes. There is no long-term commitment. Recurring service may be canceled in accordance with the notice requirements in our Terms of Service.

We will notify you and make every reasonable effort to complete the service promptly. If we cannot complete the cleanup before your next regularly scheduled visit, we will apply an appropriate credit to your account.

Yes. Light or moderate rain usually will not prevent service, but lightning, flooding, severe weather, or other unsafe conditions may cause a delay. Holiday schedules, route balancing, staffing, traffic, or other operational needs may also occasionally require a temporary service-day change. We will notify you in advance whenever reasonably possible.

We assess the yard during the New Customer Walkthrough, so you do not need to judge or describe the current accumulation in the online estimate. When the First Cleanup On Us promotion applies, the standard first cleanup needed to begin recurring maintenance is included at no charge. If significant accumulation or unusual conditions require materially more work than the standard first cleanup includes, we will explain the additional work and get your approval before proceeding.

Yes. One-time cleanups are available based on location, property conditions, and scheduling availability. Request an estimate so we can review the property and provide accurate pricing.

Yes. Artificial turf can be included in your service plan. Standard service removes solid or reasonably retrievable waste, and turf sanitizing/deodorizing is available as an optional treatment.

Yes. Deodorizing and sanitizing treatments are available as one-time services or recurring additions to your regular cleanup plan. Pricing depends on the size and condition of the area being treated.

The Scoop Troop services communities throughout much of Pinellas County, from St. Petersburg north through Palm Harbor. Our service area includes Gulfport, Pinellas Park, Seminole, Largo, Clearwater, Safety Harbor, Dunedin, Palm Harbor, and many nearby communities. Get your instant estimate to confirm service at your address.

Yes. We work with HOAs, apartment and multifamily communities, property-management companies, dog parks, businesses, and other commercial properties. Programs may include recurring property cleanup, dog-park service, pet-waste stations, deodorizing and sanitizing, and digital service reporting. Request a property walkthrough for a custom service plan and proposal.

Yes. We offer pet-waste station rental programs and can also supply stations for outright purchase. We can install, empty, restock, clean, inspect, and maintain stations. Station service can stand alone or be combined with recurring property cleanup.